Terms and Conditions
1. Acceptance of Terms
By using the Elevate Next Gen platform, users agree to comply with these terms and conditions. Failure to adhere may result in restricted access or termination.
2. Platform Usage
The platform is provided for managing elevator services, client relationships, and operational workflows. Any misuse or unauthorized access is prohibited.
3. User Account Responsibilities
Users are responsible for maintaining the confidentiality of their login credentials. The platform is not liable for unauthorized access resulting from user negligence.
4. Data Accuracy
Users must ensure the accuracy of all data entered into the system, including client information, invoices, and service requests. The platform is not responsible for errors caused by incorrect data entry.
5. Payment and Billing
Clients are responsible for ensuring timely payments through the platform. Late payments may incur penalties as specified in the contract.
6. Automated Features
Automation tools such as follow-ups, health score tracking, and notifications are provided as-is. Users must verify their accuracy and intervene when necessary.
7. Third-Party Integrations
The platform may integrate with third-party APIs or services (e.g., payment gateways). Users agree to comply with the terms of these third-party services.
8. Intellectual Property
All platform designs, code, and features are the intellectual property of Elevate Next Gen. Unauthorized copying or distribution is prohibited.
9. Liability
The platform is not liable for damages caused by user errors, misuse, or third-party service failures.
10. Emergency Alerts
The emergency alert system is provided for immediate escalations. Users are responsible for ensuring the accuracy of emergency contact details.
11. Compliance
Users must ensure compliance with local laws and regulations regarding elevator management and safety.
12. Dispute Resolution
In case of disputes, users agree to resolve issues through arbitration before pursuing legal action.
13. Software Updates
The platform may deploy updates or patches to improve functionality, fix bugs, or enhance security. Users are required to use the latest version for optimal performance.
14. Data Backup
While the platform employs robust data storage solutions, users are encouraged to maintain backups of critical data. The platform is not liable for data loss caused by user actions or unforeseen circumstances.
15. User-Generated Content
Users are solely responsible for any content uploaded or shared through the platform. This includes documents, images, and other media. Inappropriate content may result in account suspension.
16. Force Majeure
The platform is not responsible for service interruptions caused by events beyond its control, such as natural disasters, cyberattacks, or government actions.
17. Client Responsibilities
Clients using the platform for managing elevators must ensure all required inspections, maintenance, and safety measures are conducted in compliance with legal standards.
18. Feedback and Suggestions
Users may provide feedback or suggest features for the platform. By doing so, users grant the platform the right to use these suggestions without any obligation or compensation.
19. Subscription Plans
Users must adhere to the terms of their selected subscription plans. Upgrades, downgrades, or cancellations of subscriptions may involve changes in service availability and billing cycles.
20. Service-Level Agreement (SLA)
For enterprise users, specific uptime guarantees and support response times are provided in a separate SLA. Failure to meet these SLAs may result in credit or compensation as outlined in the agreement.